Lotion Without a Bottle!                                                                                                                           Quality, Homemade Soap

FAQ & Shipping Info

Below are answers to the frequently asked questions we receive.

How to Order

Ordering Online

Do I have to have a PayPal account to use the online shopping cart?

No, you do not need to have a PayPal account nor do you need to open one.  When starting the check-out process just ignore the option to log-in to a PayPal account.  Even if you do have a PayPal account, you can choose to ignore the log-in.  Instead, look for the option to use a credit card or bank account.  Then, continue the check-out using a credit or debit card or bank account.  When finisheed with check out, ignore the option to save your information unless you do wish to open a PayPal account.

What if I have a PayPal account but do not want to use it at this time?

Even if you do have a PayPal account, you can choose to ignore the log-in.  Instead, look for the option to use a credit card or bank account.  Then, continue the check-out using a credit or debit card or bank account.

I did not use a PayPal account to pay for my order; why does the email receipt I received say PayPal on it?

The shopping cart is powered by PayPal; PayPay is our 'bank', so to speak.  It does not mean that you used a PayPal account to make payment nor was a PayPal account opened for you without your permission.

Ordering by Phone

Can I order by phone?

Yes.  Please call 317 756-8482 between 8:00 a.m. and 6:00 p.m. Monday-Friday.

If I order by phone, do I have to use a credit card for payment?

No.  Even though payment by credit card is preferred, you are welcome to phone in the order and send a check by mail.  However, the order will be shipped after payment is received and the check has cleared.

In-Store Purchases

Can I come to your store?  Where is it located?

No.  We do not have a shop that is open to the public.  Our homemade soap and lotions are truely made at home.  However our products are available in others' shops and stores.  Click here to see where to buy our products.

I want to see the items before I buy; where can I go to see your homemade soap and lotion bar products?

We often go as vendors to festivals, fairs, arts and crafts shows and other events.  Our Calendar lists dates and events where we will be set up.  Please come - it will be a pleasure to meet you!

Where can I go to buy Apricot Hills' products?

These merchants carry our products.  They may not carry the full line so if you want a particular type or fragrance we suggest you contact the merchant to inquire.

Appalachian Art & Craft Market
State Route 33 at State Route 374 in Rockbridge, Ohio - 740 974-9907
A large selection of our homemade soaps and lotion bars.  Enjoy the beauty of the Hocking Hills area which is known for its friendly atmosphere, hospitality and natural wonders.

Keeper of the Crows
301 W Main St in Ionia, Michigan - 616 527-5519
"Antique and primative wares for making your home feel and smell warm and cozy."

Marietta Run Clay (Bluebird Pottery)
16022 Marietta Run Rd in Amesville, Ohio - 740 551-2347
Hours vary; please call for arrangements.  Watch pottery-making demonstrations or make and paint your own pottery.  Enjoy personal attention and instruction.  Want the perfect, one-of-a-kind gift?  This is the place!

Ohio Pottery Norwich
8540 East Pike in Norwich, Ohio - 740 872-3137

Personally Yours
308 Mill St in Occoquan, Virginia - 703 494-8682
"Primitive and Needful Things"  Personally Yours specialized in providing custom services for your home:  custom lamp shades, lamp wiring, fireboards, canvas painting, decorative painting on customers' pieces.  Books, calendars, seasonal flags, more.

The Village Square
318 Clinton St in Defiance, Ohio - 419 956-0525
Business hours:  10:00 a.m. to 5:30 p.m.

Ordering from a Catalog

Will you send a catalog to me?

At this time we do not have a printed catalog.  To keep down overhead costs, we have decided to keep our catalog of available items on this website.  A printed catalog may be considered in the future.

Payment for Orders

Credit Card

Do you accept payment by credit card?  If so, which ones do you accept?

Yes.  We accept payment by credit card for online order and phone orders.  We accept MasterCard and Visa.

Does someone at Apricot Hills save my credit card information?

No, your credit card information does not even appear on the notice of payment received from you.  That is one reason PayPal was chosen as the provider for our shopping cart.

Check or Money Order

Can I pay by check or money order?

Yes.  Even though payment by credit card is preferred, you are welcome to send a check or money order by mail.  However, the order will be shipped after payment is received and the check has cleared.

Cash

Can I send cash?

No.  Please do not send cash by mail.  If it is lost in the mail, there is no way it can be retrieved.  Apricot Hills cannot reimburse you for cash payments that are either lost in the mail or not delivered.

Shipping & Handling

Shipping Rates

What are the shipping and handling charges:

The S&H rate is determined by the total cost of the item in the shopping cart.  Retail orders totaling $ 100.00 or more ship FREE.

Shopping Cart Total         S&H
          Up to $ 49.99, $  7.50
$  50.00 - $ 99.99, $ 10.00
$ 100.00 and up        FREE

Method of Shipment

How are orders shipped?  What carrier is used?

Normally orders are shipped using USPS (United States Postal Service) Priority Mail.

How are items packaged for shipment?

Whenever possible, we recycle clean packing materials - boxes, bubble wrap, paper, etc. - to ship our products to you.

Order Processing & Delivery

When will I receive my order?

We try to ship as soon as possible, usually within 3-4 business days.  The shopping cart states a longer delivery time just because we had to put a standard in print but we always try to ship sooner when possible.

Sales Tax

State of Ohio

Do I have to pay sales tax?

Ordered shipping to Ohio addresses are charged 7% sales tax.

Shipping & Handling

Shopping Cart Total         S&H

          Up to $ 49.99, $  7.50
$  50.00 - $ 99.99, $ 10.00
$ 100.00 and up        FREE

Lotion Bar in Tubes
Lotion Bars & Tubes

Handy, pocket-sized tubes allow you to keep one in each pocket, backpack or tackle box.

Homemade Soap
Homemade Soap

Homemade in small batches using the cold process method with only high-quality ingredients.

Hand-painted Mini-Dishes
Hand-painted Mini-Dishes

Hand-painted, no two exactly alike!  Made with Ohio clay using food-safe glazes.  Beautiful.